How can we prevent cancelled members who were paying full price from renewing their accounts at the trial fee?

Tutorial

The "Allow Existing Members to Subscribe to the Trial" option within each member plan is member plan specific. If you have the field marked NO within a particular member plan, this means that current (or previous) members who subscribe to that member plan will NOT receive/join that plan at the trial price/days, instead they immediately become part of the regular monthly plan that is set up.

If you have the field set to YES, then any members (current, expired, canceled) will be able to join that particular plan at the trial price, even if they were in another plan that did not allow members to subscribe to the trial.

There is another option available in the drop down menu: Yes, if Renewing From An Existing Plan. If it is necessary to always charge new members of this plan an intro or trial fee no matter their member status select this option. This means that if an existing member is currently on this plan and they have a billing failure (or otherwise need to renew), upon renewing they would only be charged the 'Plan Fee' as they had been prior to losing access to your site.

The setting will apply to any renewal no matter the users previous status

The field is "Allow Existing Members to Subscribe to the Trial?" and allows you to choose either YES or NO

Edit Member Plans

The Edit Member Plans page can be found under Members Edit Member Plans

Choose the member plan from the drop down menu

Account Details

In the 'Allow Existing Members to Subscribe to the Trial' choose 'yes,' 'no,' or 'yes, if renewing from a different plan' from the drop down menu

Save the Changes

When all of the changes have been made, click on the Apply Changes to this Member Plan found at the bottom of the page.

Understanding the Trial Fee Options