Troubleshooting

The department ' Your Account ' is missing the links for my members to change their account details.

Within your site department 7 ' Your Account ' is set with four pages for your users to update, change, and/or edit their membership information.



The pages that should appear on the page are as follows:

- content page 73: Terms of Use
- content page 74: To Cancel Your Subscription
- content page 75: To Change Your Account Details
- content page 76: View Your Transaction History

However, if your department is missing these pages it is likely that the pages "Purge Date" has past as the pages are set with a purge date of 12/31/2010

To update the pages to re-appear on the department page, you can use the Purge Date Updater function within the Control Panel to update the purge date for all of the pages at once, instead of one at a time.

Within the Purge Date Updater, 1. select/highlight the pages you wish to update, 2. enter in the new purge date (far in the future), and finally, 3. click "Change Purge Date on the Selected Pages"



After you have clicked "Change Purge Date on the Selected Pages" you will receive a confirmation page showing the new dates for the pages you have made changes to.

You may need to refresh your pages to show the updates pages or run a Site Rebuild to push your newly changed pages dates through.