Articles tagged with knowledgebase

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Guidance for Hero Images
Guidance for Hero Images

Themes will include the option to have hero images - the large images displayed at the top of the page. Read here for guidance on hero image usage.... Read More

How to Use the Built in Image Editor
How to Use the Built in Image Editor

Large images or file sizes are a problem of the past. Follow these instructions to use the built-in MemberGate image editor to simply resize, crop or rotate images right from the control panel.... Read More

How to Use the Built in Image Editor To Manage Your Images Online!
How to Use the Built in Image Editor To Manage Your Images Online!

Large images or file sizes are a problem of the past. Follow these instructions to use the built-in MemberGate image editor to simply resize, crop or rotate images right from the control panel.... Read More

Someone is trying to subscribe or pay but their card keeps declining although it should not be a decline.

The most likely culprit is the AVS (Address Verification System) settings at your merchant account. If you log in to your merchant account control panel, they often let you set the sensitivity of the AVS. This is what their system uses to attempt to verify a card is valid.Set to it highest level, th... Read More

Visa and MasterCard update rules for Subscription Offers with minimum 7 Day notice required
Visa and MasterCard update rules for Subscription Offers with minimum 7 Day notice required

Visa & MasterCard Policy Changes for communicating price changes will affect all subscription businesses - including yours! Vendors must revisit all their promotional offers and make sure the subscriber has had the opportunity to withdraw consent before the increased value is taken.... Read More

How can I edit an image gallery comment?
How can I edit an image gallery comment?

Follow the instructions found in this tutorial to edit the comments made to images in the image gallery.... Read More

Some categories in our classified ads appear to have ads, but nothing shows up when the category is clicked.
Some categories in our classified ads appear to have ads, but nothing shows up when the category is clicked.

Ads need to be approved or not approved by an administrator before they are published to your site.... Read More

Enable the Classified Ads for Members Only
Enable the Classified Ads for Members Only

Set the restrictive access for the classified ads pages so only members can see them.... Read More

Enable the Classifieds Ad Section
Enable the Classifieds Ad Section

For security reasons the classified ads function can be enabled or disabled.... Read More

Edit a Listing in the Resource Directory
Edit a Listing in the Resource Directory

Follow the steps found in this tutorial to make any edits or updates to a post found in the resource directory.... Read More

Enable the Resource Directory
Enable the Resource Directory

For security reasons the resource directory can be enabled or disabled.... Read More

How to Add a Cookie List
How to Add a Cookie List

The new GDRP regulations require a cookie list to be shown on your site. Follow the instructions found in this tutorial to learn how to add the list to your site.... Read More

How to Add a Cookie Notice
How to Add a Cookie Notice

Follow these instructions to add and edit the Cookie Notice on your site. The user can click to accept the cookies on your site... Read More

Important Update: Stripe v3
Important Update: Stripe v3

For sites using the Stripe Payment Gateway, we will shortly be releasing an update to Membergate to implement recent updates to the Stripe system. The purpose of these updates are related to maintaining simple PCI DSS compliance. Version 3 of the Stripe system will allow your site to continue to qualify for the SAQ-A PCI DSS Compliance, where all you need to do is to confirm that all pages where you collect Credit Card Details are loaded securely using HTTPS.... Read More

Optional: Add Quizzes and Add/Edit Questions

A quiz can include a variety of questions and answers that test the user's knowledge... Read More

Optional: Add Surveys and Add/Edit Questions

A survey can include a variety of questions and answers that investigate the opinions or experiences of your users... Read More

Optional: Add Assessments and Add/Edit Questions

An assessment can include a variety of questions and answers that provide an evaluation of your users and provides a numerical rating based on their responses... Read More

LMS Extras: Tutors

Each of the courses can have it's own personal tutor. The tutor can be available for assistance with course or lesson questions... Read More

LMS Extras: Settings

The LMS can be customized with terms and colors that are appropriate for your elearning programs... Read More

Step 2: Add Sections

A section is a grouping of lessons within a like-topic... Read More

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