FAQ page
Page Library
FAQ page
An FAQ page for any membership site, with the questions people ask before and after they join grouped into four topics: joining, using the members area, billing and cancelling, and privacy and accounts. Each topic is an accordion, so the page stays short however many answers you add, and quick links at the top jump to each group. Edit the answers to match your plans and policies, add the questions your own members ask, and finish with the contact call to action already in place.
Help center
Questions? We have answers.
Everything people usually ask about joining and being a member of Harborview Members Club. Can't find what you need? Our team is a message away.
Before you sign up
Joining
What do I get when I join?
Full access to the members area: the article and video library, member-only downloads, the community forums, our weekly newsletter and member pricing on events. Everything is available the moment your payment goes through.
Is there a free trial?
Yes. Monthly plans start with a 7-day free trial. You will not be charged until the trial ends, and you can cancel before then from your account page.
Which plan should I choose?
Most people start monthly to try things out, then switch to yearly, which works out to two months free. You can change plans at any time and the difference is worked out for you.
Can I buy a membership as a gift?
You can. Choose Gift a membership on the sign-up page, and we will email the recipient a code and a welcome note on the date you pick.
Once you are in
Using the members area
How do I sign in?
Choose Sign in at the top of any page and enter the email address and password you joined with. Tick Remember me on your own devices to skip this next time.
How often is new content added?
New articles and videos are added every week, and the newsletter on Thursdays rounds up what is new. Your members area home always shows the latest first.
Can I use the site on my phone?
Yes. The whole site, including the forums and video library, works on phones and tablets in any modern browser. There is nothing to install.
How do I register for an event?
Open the event from the Events page and choose Register. Members pay the member price automatically, and a reminder arrives the day before.
Payments
Billing and cancelling
Which payment methods do you accept?
All major credit and debit cards, plus Apple Pay and Google Pay on supported devices. Payments are processed securely by our payment provider, and we never see your full card number.
Will my membership renew automatically?
Yes, so you never lose access by accident. Yearly members get an email reminder 14 days before renewal, and you can turn off renewal at any time.
How do I cancel?
Sign in, open My Account, then Membership, and choose Cancel membership. You keep access until the end of the period you have paid for and are not charged again.
Can I get a refund?
New yearly members can get a full refund within 14 days of joining. Our cancellation and refund policy explains every case in detail.
Where can I find my receipts?
Every receipt is emailed to you and also listed under My Account, then Billing, where you can download it as a PDF.
Staying safe
Your account and privacy
I forgot my password. What do I do?
Choose Forgot password on the sign-in page and enter your email address. We will send a one-time link to set a new password. It expires after an hour.
Can I share my membership?
A membership is for one person, so please keep your sign-in details to yourself. If several people want to join, ask us about group rates.
Who can see my profile?
Only signed-in members, and only the parts you choose to show. You can hide your profile from the member directory in your settings.
How do I delete my account?
Email us from the address on your account and we will delete it, along with your personal information, within 30 days. Records the law requires us to keep, such as receipts, are kept separately.
Still have a question?
Send us a message and a real person will reply within one working day, usually much sooner.
Use this page
Make it yours in a few minutes
- Find it in your Control Panel. Go to Content > Page Library and search for "FAQ page".
- Add it to your site. Choose a title and a department. The page arrives as a draft, with its pictures copied to your site and your site's name already in place.
- Change the words and pictures. Open it in the page builder, replace the sample text and images with your own, and make it live when you are ready.