Project case study

Project case study

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Project case study

A case study page for agencies, IT firms and freelance developers who want to show results rather than just screenshots. It opens with the client and the outcome, puts the before-and-after numbers up front, explains the problem, the approach and what was delivered, lists the technology in plain terms, and lets the client say it in their own words. Duplicate it for each project you want to feature, swap in your own screenshots and numbers, and link it from your home page's portfolio.

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Case study - Trade association

A member portal rebuilt without an hour of downtime

How Lantern Bay Digital moved 9,000 members, twelve years of records and every renewal onto a new platform while the old one kept running.

The new member portal on a laptop and a phone
2 min
To renew, down from a phone call
0
Hours of downtime
41%
More online renewals
9,000
Members moved

The problem

The association's member system was fifteen years old. Renewals needed a phone call, the events calendar was updated by hand, and only one person still understood the code. Two earlier attempts to replace it had stalled, partly because the system could never be switched off: members renew every day of the year.

Our approach

We started by mapping every job the old system did, including the ones nobody had written down. Then, rather than one big switch-over, we moved the system across a piece at a time. Each piece ran side by side with the old one until the numbers matched exactly.

  • Weeks 1 to 3: discovery, data audit and a written plan with a fixed price

  • Weeks 4 to 12: the new portal built in two-week cycles, demonstrated to staff every fortnight

  • Weeks 13 to 16: members moved over in groups, with the old system kept as a safety net

What we delivered

  • A self-service portal: profiles, renewals, receipts and certificates
  • Event booking with waiting lists and automatic reminders
  • A dashboard for staff showing renewals, revenue and lapsed members
  • Single sign-on, two-factor sign-in for staff and a full audit trail
A planning workshop with the client's team

The technology

Chosen to be dependable and easy for the next developer to pick up.

Application

A modular web application with a documented REST API, so the association's other tools can connect to it.

Data

A single, cleaned database with nightly backups and a tested restore, replacing three spreadsheets and a legacy database.

Hosting

Managed servers with monitoring, automatic security updates and a staging copy for testing changes safely.

We had been told it could not be done without shutting down for a week. It was done without shutting down for an hour, and our members noticed only that renewing got easier.

DDana WhitfieldOperations director

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