Service status and support
Page Library
Service status and support
A status and support page for software training sites, online academies and SaaS memberships. Members see at a glance whether each part of the platform is working, read short notes on recent incidents and planned maintenance, check support hours and response times, find quick answers to the most common problems and contact the team through your own form. Update the status cards when something changes, add a line to the incident history after each one, and choose your support form when you import it.
All systems are working normally. Last checked November 6, 2026. If something isn't working for you, try the quick fixes below or contact support.
Platform status
Lessons and video
Operational. Video lessons, transcripts and downloads are loading normally.
Code editor
Operational. Running and submitting exercises in the browser is working.
Live sessions
Operational. Tuesday code reviews and mentor calls are on schedule.
Community
Operational. Posting, replies and notifications are working.
Job board
Operational. New roles are posted every weekday morning.
Billing and accounts
Planned maintenance on Sunday, January 17, 2027, from 6 to 7 am Pacific. Payments may be delayed.
Recent incidents
The last 90 days. Every incident gets a short, honest write-up.
Dec 8, 2026: Code editor slow to run exercises (resolved)
From 7:10 to 8:25 pm Pacific, exercises took up to 40 seconds to run during a busy evening. A server that runs student code ran out of memory. We added capacity and an alert so we hear about it before you do.
Nov 19, 2026: Live code review stream dropped (resolved)
The Tuesday review stream cut out for about 12 minutes because of a problem with our streaming provider. The full session recording was posted the same evening.
Oct 30, 2026: Some password reset emails delayed (resolved)
For around three hours, password reset emails arrived up to 45 minutes late. Our email provider had a backlog. We now show a direct support link if a reset email hasn't arrived after 10 minutes.
Support hours
We're closed on major US holidays. Outages are monitored around the clock, and we post updates here within 15 minutes.
Quick fixes
These solve most problems in under a minute.
A video won't play
Refresh the page, then try another browser. If you're on a work network, video sites are sometimes blocked; try your phone's connection to check.
My exercise says it failed, but my code looks right
Read the message under the test: it says what was expected. Check spelling and capital letters in names, which cause most failures. Still stuck? Post it in your unit's community channel.
I can't sign in
Use Forgot password on the sign-in page, and check your spam folder for the email. If you signed up with a work email, make sure you're still using that address.
I need to change my plan or update my card
Go to Account, then Billing. You can switch plans, update your card and download receipts there.
Contact support
Tell us what happened and what you were trying to do. A screenshot helps more than anything.
Prefer email? Write to hello@example.com. Every message gets a ticket number so you can follow its progress.
Learning something hard? You're not doing it alone.
Mentors answer questions in the community every evening.
Use this page
Make it yours in a few minutes
- Find it in your Control Panel. Go to Content > Page Library and search for "Service status and support".
- Add it to your site. Choose a title and a department. The page arrives as a draft, with its pictures copied to your site and your site's name already in place.
- Change the words and pictures. Open it in the page builder, replace the sample text and images with your own, and make it live when you are ready.