Support and care plans
Page Library
Support and care plans
A page for selling ongoing support as a membership: website care plans, managed hosting, server maintenance or a developer retainer. It explains what clients get each month, shows the response times you commit to, walks through what happens when they raise a request, presents your plans side by side and answers the questions people ask before they commit. Set your plans up in Membergate first so the plans block shows them with live prices, then rewrite the response times to match your own service.
Support and care plans
Your software, looked after
Monitoring, updates, backups and a team who knows your system, for one predictable monthly fee. No tickets lost in a queue, no starting from scratch.
Included in every plan
The essentials that keep a production system healthy, done every month without you having to ask.
Monitoring and alerts
Uptime, response times, disk and certificates checked every minute, with an engineer alerted before your customers notice.
Security updates
Operating system, runtime and library patches tested and applied on a regular schedule, with emergency fixes the same day.
Backups you can restore
Daily off-site backups, kept for 30 days, and a test restore every quarter so you know they work.
Small changes
Content fixes, new fields, report tweaks and the many small requests that make software fit the way you work.
A monthly report
What we updated, what we fixed, how the system performed and anything we recommend before it becomes a problem.
A named engineer
One person who knows your system, backed by the whole team. No explaining your setup from the beginning every time.
What happens when you ask for help
Choose your plan
Monthly, with no long contract. Change or cancel with 30 days' notice.
Essentials
$149 per month
- Monitoring and alerts
- Monthly security updates
- Daily backups
- Next-business-day response
- 1 hour of changes a month
Professional
$399 per month
- Everything in Essentials
- Weekly security updates
- 4-hour response, business hours
- 4 hours of changes a month
- Quarterly restore test
Critical
$990 per month
- Everything in Professional
- 15-minute response, around the clock
- 10 hours of changes a month
- A named engineer and backup
- Quarterly review call
Our booking system went down on a Saturday night. It was back in twelve minutes, and the report on Monday explained exactly why and what had been changed to stop it happening again.
Questions before you sign up
Can you look after software you did not build?
Yes. Most of our clients came to us with an existing system. We start with a paid health check, so we both know what we are taking on before the plan begins.
What if I use more hours than my plan includes?
We tell you before it happens. Extra time is billed at the plan's hourly rate, and unused hours roll over for one month.
Do you host the application, or do we?
Either. We can run it on our managed servers, or look after the servers or cloud account you already have.
How do I cancel?
Give 30 days' notice from your account page. We hand over credentials, backups and documentation so the next team can pick up smoothly.
Use this page
Make it yours in a few minutes
- Find it in your Control Panel. Go to Content > Page Library and search for "Support and care plans".
- Add it to your site. Choose a title and a department. The page arrives as a draft, with its pictures copied to your site and your site's name already in place.
- Change the words and pictures. Open it in the page builder, replace the sample text and images with your own, and make it live when you are ready.