How does a member cancel a subscription?


A member can cancel a subscription on the page in department #7, "Your Account."

The url for the page is

There is a link "To Cancel Your Subscription" and the member has to type in their password again. They can then set their account status to 'Cancelled'.

When they click 'apply changes', the site manager and the member will receive an email containing the status of their 'cancelled subscription'.

If the member's status is set to 'cancelled' (or inactive) and they are on recurring billing, they will not be billed in the future.

The site manager is also able to set the member's status to cancelled

How does a member cancel a subscription?

Edit Member Details

The Member Details page can be found under Members Edit Member Details

Decide which criteria to use to select a member and click the button. All of the members that match the criteria will be listed.


Click the 'edit' link next to the member to bring up their profile

Account Details

Under 'Account Details', choose 'Cancelled' in the in the 'Member Status' drop down box

Save the Changes

When all of the changes have been made, click on the found at the bottom of the page.