How to Manually Renew a Member from the Control Panel

Tutorial

Usually a member can manually renew their own accounts by submitting any subscription form. If you have their credit card details, it is also possible for your customer service team to manually renew the member through the control panel. The fees would be process immediately and the member would change to an 'active' status if they were previously 'inactive'. They would have immediate access to the members area of your site.

Click on each section to expand for more information.

1. The Renew a Member option can be found under Members > Renew Member

The Renew a Member option can be found under Members Remew Member

2. Search for the member and choose the 'Show Renewal Screen for Selected Member' button.

Search for the member by entering the correct details in any of the fields. Choose the 'Show Renewal Screen for Selected Member' button.

 

How to Manually Renew a Member from the Control Panel
3. The form will include when the member has or will expire along with the member's account details that are also found in 'edit member details'

The form will include when the member has or will expire along with the member's account details that are also found in 'edit member details'

 

How to Manually Renew a Member from the Control Panel
4. Fill in any new details along with payment details. Choose the correct member plan for the member.

Fill in any new details along with payment details. Choose the correct member plan for the member. 

5. Click the 'Renew this Member' button.

Click the 'Renew this Member' button.

 

How to Manually Renew a Member from the Control Panel

 

 

The system will provide a message if the member has been successfully renewed or if there was a declined transation.