We messed up our member plans and they are not set to bill members correctly. How do we change or edit member plans?


You should not change the settings in a member plan that has active members on it.

If you do, the members already on that plan do NOT get those new changes applied to them. A member's recurring information settings are written to their account at the moment of signing up so because of that, changes to a member plan after the fact will not affect them.

Instead to correct a member's billing situation, do the following:

* Create a new member plan with the correct billing terms (Edit Member Plan)

* Edit Member Details for each member

* Change them to the new (correct) plan

* Also set their "Renewal Date" to be the next time that they are to be billed on that new plan

* Press apply changes