Sometimes email will stop working on your site. You may notice that the daily status report isn't being received or forgotten password reset emails are not coming through.
In order for email to be successfully sent from your site through the Hostek servers, the mail server information does need to be input into the control panel. If the mail server information for your email account has been changed in your Hostek account, it also has to be changed on your site.
From your MemberGate control panel, on the right side choose email settings found under Master Settings Email Settings
The 'Mail Server Address', 'Mail Server Username', and 'Mail Server Password' have to match an Email User account in your Hostek control panel.
The 'Mail Server Address' can be found in your Hostek Control Panel under 'Files' select the 'Site Details' icon.
Need help logging into Hostek? Please visit this page for details: Logging into Hostek
The 'Mail Server Username', and 'Mail Server Password' would have been created when the Email User account was set up in Hostek.
Click on the button to apply the changes.