How do I handle billing failures?


There is the ability for the site to automatically retry those members who have had billing failures.

Your declined members will automatically be retried again 7 and then 21 days later to see if the card will go through. The
result is that you will seem to have more declines when in fact it is seeing the effect of the 7th day or 21st day attempt

There are several legitimate reasons for billing failures:

- lost/stolen card (number and CCV changes)
- cardholder has moved and not updated their address in your system
- expiration dates
- cardholder has not paid the bill or is over their spending limit
- debit account is empty or overdrawn

If you are getting a high percentage of billing failures and you want more information than the MemberGate reports provide, your first stop should be your control panel. Look at the unsettled (declined) transactions as it sometimes lists the reasons there.

To Enable the Automatic Recurring Billing for Failed Transaction


1. Under 'Edit Site Descriptions' choose 'Edit Site Descriptions'

Edit Site Descriptions


2. In the 'Enable Enhanced Recurring Billing' field select 'Yes'

How do I handle billing failures?


3. Press the 'Apply Changes' button at the bottom of the page