Tips

What Does the Status of a Member Mean?

The status of a member will determine what they have access to on your site. Please refer to the chart below to see what they can access.

Status Status Abbreviation What It Means Access to Members Pages Receive Members Discount for Shopping Cart products If on Recurring Billing Plan, will they automatically renew?
Active a Current Member
Inactive i Not a current member, but was a member in the past
Cancelled c Has cancelled their membership, will have the same benefits as an active member until their renewal date arrives.
First Billing Failure f Member of a recurring plan; had a billing failure during their last renewal date. This status will only appear if the 'Enhanced Recurring Billing' is enabled
7 Day Billing Failure g Member of a recurring plan; had a second billing failure 7 days after first billing failure. This status will only appear if the 'Enhanced Recurring Billing' is enabled.