Articles tagged with knowledgebase
Yes, Captivate presentations can be uploaded to a MemberGate site....Read More
If you are having trouble reaching your site, our support may request that you run a Traceroute...Read More
Troubleshooting ideas to update a page so it is secure....Read More
The 'Subscribers Say' is a testimonial area sometimes found on the right nav panel....Read More
Show users that your site is secure through a GeoTrust SSL certificate. Add this secure seal icon to your site for a visual representation....Read More
Surveys only have multiple choice answers that were pre-entered when the survey was created. If you want a question that needs text entered as an answer, a custom feedback form would work best....Read More
There is a report that shows what the following months potential billings could be based on current rebillings scheduled. It only shows a forecast of the the next billing round and does not take into consideration future new subscriptions or future cancellations. The report isn't exact, so it is only able to give you a rough estimate. Part of the MemberGate Fundamentals Series....Read More
If you have edited or made changes to any content on your site, like: articledepartmentcategorycategory banner imageportal pageportal imagedepartment imagebackground colourchanged a published date (so articles appear before other articles) and you do not see any of the changes. Try the following. Pr...Read More
You may notice that PDF documents will open in the same window in the download area when the file is clicked on to download it. This is browser dependent and not configurable beyond that, for example in Firefox, click on the download and a separate browser window will open up with the PDF inside. Other browsers behave differently To avoid this with any type of document we recommend you zip the file first then upload it to your site....Read More
Currently there is not a way to import all your products at once. You will need to manually upload them one at a time....Read More
Yes, you can track the number of times a file has been downloaded....Read More
Part of the MemberGate Fundamentals Series. Follow these instructions to setup a blog on your site....Read More
There is a link at the top of the forum pages that reads 'Forum Settings' that every member has access to....Read More
To change the spacing of the navigational panels to maximize or minimize space in the center (body) of the page: 1. Under Master Settings choose Edit Master Template...Read More
A custom email form has been created, but the returning message is Form Not Processed. Use the steps found in this guide to troubleshoot the causes....Read More
You can hide or remove the old discussion forum link on your site...Read More
Most system functions occur on the local time where your host server is located. If you would like to change the time to reflect your local time, it can be adjusted in 'custom settings...Read More
If a member cancels their membership, MemberGate automatically sends an email to inform you of the cancellaion. The email is sent to the webmaster email address setup on your site. There is a "Member Cancellation" report available for review. The Member Cancellation report can be found ...Read More
The date on a calendar automatically updates itself. If the date is not updating, please open a ticket with MemberGate Support....Read More