Articles tagged with knowledgebase

If a member cancels their membership, MemberGate automatically sends an email to inform you of the cancellaion. The email is sent to the webmaster email address setup on your site. There is a "Member Cancellation" report available for review. The Member Cancellation report can be found ... Read More

The date on a calendar automatically updates itself. If the date is not updating, please open a ticket with MemberGate Support.... Read More

Any forum moderator or site manager has the ability to edit or delete any message that is posted to the old discussion forum... Read More

Yes, you can change the domain name for your site. Changing it involves reworking the license agreement as well as reconfiguring the server and the site itself. There is a fee involved to cover the costs associated with it. That can be paid for here: Change Domain Name Once payment has been made,... Read More

There actually is not a way to delete a blog entry. To make the entry not show on your blog, you should set that entry to inactive.... Read More

When audio files are not encoded at the correct speed, the Macromedia Flash player can play at double speed. When it is played at double speed, it causes everything to sound high-pitched - and resulting in sound that is sometimes called the "chipmunk effect". To prevent the "chipmunk... Read More

When an errors occurs on your site, MemberGate reports this via email instantly to our support staff. In most cases we usually know about any errors before the site owner, fix them immediately if it's a problem within MemberGate. A ticket can also be opened to let us know about the error. A ticket... Read More

Files that have been uploaded via the 'File Upload' utility can be managed through the 'File Manager' The File Manager can be found under Utilities File Manager... Read More

The image gallery comments feature is only available for Members of your site.... Read More

This allows you to group several ads to be shown (rotating) in one spot. You can have the "Right nav ads" category, versus the "Left nav ads" category etc.... Read More

It's important to realize that Membergate is a content management system. That means the software needs to know where to put different content as you are putting it into a site. Because of that there is a certain structure to Membergate so that the software knows how to do its thing. There is some ... Read More

**This pertains to the old forum. 1. This can be edited under Forums Legacy Forums Edit Forum 2. In the form field 'Send eMail Alert' choose 'Yes' The forum moderator will automatically receive an email when a post is made to the discussion forum.... Read More

Yes, you can hide pages on your site and not have them show on the site map or in any search results by settings the status to 'Inactive (hidden)' 1. Pages can be edited under Content Pages Edit Page 2. Choose the page to edit 3. Under the Settings section, select 'Inactive (hidden)' from the 'P... Read More

There is a limit on the length of your content pages, however it can be increased. If you are noticing that your longer pages are being cut-off, please submit a ticket to our support team by sending an email to [email protected]  and we can increase the content limit length on your... Read More

If you wish to update your account information for your credit card and/or billing information for the payment of your MemberGate site and/or MemberGate site hosting fees, please visit: Update Account Information You can use this form to change your email address, username, password, or credit car... Read More

You do not need to sign up for any extra automated recurring billing features with your merchant account. MemberGate handles all the recurring billing for you and automatically resubmits the charges that are recurring. It is not necessary to pay the additional charge for this feature from your merc... Read More

Once the paper work had been completed by both parties we can generally have your site online within 48 hours of your payment being made. Once your installation fee has been processed, you will receive confirmation email with clear instructions on your next steps. If you have an existing site, it ... Read More

There is the ability to hide member profiles from your members as profiles are automatically created for each new member added to your site (including admin profiles and test profiles, etc.) Hide a Member's Profile Page Visit the Users Profile Page From #request.mgSiteUrl#/members/module_... Read More

If you have a custom splash, coming soon or opt in page on the front of your site, take the following steps to remove it when the time comes: 1. On the right nav panel under Master Settings Edit Site Descriptions 2. In the box titled "Portal Page Address" edit the text to read: index.ht... Read More

You would have to create the html page yourself (or have it created). If you want to collect email addresses, you would include an opt-in box from what ever autoresponder service you are using. The steps are then: 1) Name that file index.html 2) FTP into your site's main folder (usually /wwwroot ... Read More