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Upload a Video File (not using the Built in Video Player)

If the video is in .wmv, .avi, .mov or .mpg it can be uploaded using the cf_mgvideo tag. There are two steps: upload the video on your site and then paste the cf tag on a page. Upload the Video on the... Read More

Explanation of Different Member Access Levels

Use the member access levels to control who can do what on your MemberGate powered site. Access to the MemberGate control panel, and the features shown on that control panel, are determined by access ... Read More

How to: Screencast.com Stored Videos - Converting To Responsive Mode To Embed & Play On MemberGate Sites
How to: Screencast.com Stored Videos - Converting To Responsive Mode To Embed & Play On MemberGate Sites

This tutorial is for users of Screencast.com for their web videos and (optionally) Bill Myers' Video Code Encryption Application. Follow the steps in this tutorial to update the Screencast video player so it is mobile responsive.... Read More

How do I handle billing failures?

There is the ability for the site to automatically retry those members who have had billing failures. Your declined members will automatically be retried again 7 and then 21 days later to see if the c... Read More

Can search engines find or index the inactive pages of my site?

Content pages marked as inactive will not have links to them so search engines will not be able to find them. If you have a link to those pages some where on your site however, the spiders can find th... Read More

Upgrade a Member in the Middle of their Subscription

A member can upgrade to a premium membership by going to the subscription page, choosing the new membership level they would like and selecting 'Yes' in the 'Is this a renewal box?' This allows them t... Read More

Can I give a member a free upgrade by changing their member plan?

If you change a member to a new plan using 'Edit Member Details' under 'Members', the member will be set up with all the parameters of the new plan. If the new plan is a recurring billing plan, the me... Read More

What is the difference between Department Timed Release and an Active Date for Content?

The Department Timed Released function allows content that has been assigned to a specific department to be released to a member after that member has been active on your site for X amount of days. Ar... Read More

How to Set the Access for Private Amazon S3 Buckets with MemberGate
How to Set the Access for Private Amazon S3 Buckets with MemberGate

The files in your buckets stored at your Amazon S3 account can now be set to Private, but can still usable and viewable on your MemberGate site.Follow the instructions found in this tutoral to adjust the protected access of your Amazon S3 files.... Read More

Automated Recurring Billing Recovery
Automated Recurring Billing Recovery

The Membergate rebilling system intelligently retries failed credit cards several times. It attempts to correct expiration date issues automatically in order to recover failed past billings. The result is more members are kept active and paying on your site.... Read More

We messed up our member plans and they are not set to bill members correctly. How do we change or edit member plans?

You should not change the settings in a member plan that has active members on it. If you do, the members already on that plan do NOT get those new changes applied to them. A member's recurring inform... Read More

Steps to Change Member Passwords

A password can be manually updated by an administrator through the 'Edit Member Details' function in the control panel. Edit Member Details The Member Details page can be found under Members Edi... Read More

Setup Time Release or drip feed Content
Setup "Time Release" or "drip feed" Content

The Department Timed Released / drip feed function allows content that has been assigned to a specific department to be released to a member after that member has been active on your site for X amount of days.... Read More

How to Stream Video and Audio Files Stored In Your Cloud Service Using MemberGate's Responsive Media Players
How to Stream Video and Audio Files Stored In Your Cloud Service Using MemberGate's Responsive Media Players

Quickly and easily stream mp4 or mp3 files stored in the cloud with MemberGate's updated players. Learn how to use third party hosts to stream your video and audio onto your MemberGate pages using the built in Video and Audio Players.... Read More

Embed a YouTube Video On Your Site
Embed a YouTube Video On Your Site

Copy and paste the youtube video embed code onto your pages.Follow these easy instructions.... Read More

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