Articles tagged with knowledgebase

There are 5 different options for adding a banner ad to your site: 'Add/Edit Banners', 'Add/Edit Google Ads', 'Banner Ad Settings', 'Edit Site Descriptions', 'BannerGate.' 'Add/Edit Banners' and 'Add/Edit Google Ads' are used most often by MemberGate users. The 'Add/Edit Banners' feature is used t... Read More

The split test control page is located in the Utility section of your site's control panel... Read More

Pages in the clump can be prevented from being published under the clump by setting the number of headlines to be shown on the main pages 0. Update the public portal main page Edit Public Portal Editing the portal pages can be found under Content Portals Edit Public Portal Settings Click on +... Read More

When you set the status of a member to 'Cancelled', MemberGate will keep the status as cancelled until the member gets to their expiration date. The member is allowed to access the member side of your site up to the last day they have paid for their subscription. The member's status will automatical... Read More

If a member cancels, they will have access to the site until their renewal date hits. For example, if a member has paid for service through November 30th and they cancel on November 15th, they will be able to access the member's area of the site until November 30th. Their access can be restrictive i... Read More

You cannot specifically select which articles can be clumped, but you can control which pages will appear in a clump. Clumps "choose" pages that have the most current active date first and if more than one article has the same date, then it "chooses" the pages by 'page rank'. The... Read More

The "Activate Advanced Renewal Calculations" is when you want to prorate members who renew from one pricing plan and go to another. The site does a calculation... Read More

The following image file types are supported in MemberGate: jpg, jpeg, gift, png... Read More

Prorate members who renew their subscription and change member plans. This updates the member's renewal date according to how much they paid versus the worth of the new and old plans.... Read More

This is a useful feature for creating separate sections on your portal pages with items of interest. Here is what clumps are about and how to set them up... Read More

The "Allow Existing Members to Subscribe to the Trial" option within each member plan is member plan specific. If you have the field marked NO within a particular member plan, this means that current (or previous) members who subscribe to that member plan will NOT receive/join that plan at... Read More

It is likely because your browser is cacheing (storing) the old image instead of showing you the most current. There are a few tricks to make sure your new image is loaded: 1. Press CTRL + F5 while on your site.- This will clear your browsers cached memory (clear the cache) and reload the latest cha... Read More

A member can cancel a subscription on the page in department #7, "Your Account." The url for the page is #request.mgSiteUrl#/members/department7.cfm. There is a link "To Cancel Your Subscription" and the member has to type in their password again. They can then set their account ... Read More

You can set up timed release of your site's content. Add a Content Page Adding a content page can be found under Content PagesAdd Page Settings Click on + Settings to open the section. Status Select 'Hold Until' from the drop down menu. Active Date Set the future date that this page should be ... Read More

If there is not a custom message for the 1st, (7th and 21 for Version 7 or higher) day billing failure message the following message is the default message that is sent out to those customers: |firstname| |lastname|, We attempted to process your credit card that is on file with yoursite.com and the ... Read More

How To Put A Favicon On Your MemberGate Site To add a favicon to your site do the following. 1. Go to your Control Panel 2. Navigate to the Tools Section 3. Click on Favicon 4. Click on "Upload your logo" 5. Click to confirm upload ...and create Favicons That's it! The generator will show you the various sizes and create all the code in the header of your site https://www.membergate.com/members/manage/favicons.cfm... Read More

To make a department available for anyone to see what contents are contained inside, but only members are able to view the content: Open the Department Managing Departments can be found under Content Departments Edit Department and select the department from the drop down menu Settings Click ... Read More

If the video is in .wmv, .avi, .mov or .mpg it can be uploaded using the cf_mgvideo tag. There are two steps: upload the video on your site and then paste the cf tag on a page. Upload the Video on the Site File Upload The file can be uploaded to the site under Utilities File Upload ... Read More

A billing failure email message is automatically sent to members on a recurring billing plan whose credit cards fail to process. These billing failure messages can be customized.   Click on each section to expand for more information:    ... Read More

This tutorial is for users of Screencast.com for their web videos and (optionally) Bill Myers' Video Code Encryption Application. Follow the steps in this tutorial to update the Screencast video player so it is mobile responsive.... Read More