Articles tagged with knowledgebase
If there is not a custom message for the 1st, (7th and 21 for Version 7 or higher) day billing failure message the following message is the default message that is sent out to those customers: |firstname| |lastname|, We attempted to process your credit card that is on file with yoursite.com and the ... Read More
How To Put A Favicon On Your MemberGate Site To add a favicon to your site do the following. 1. Go to your Control Panel 2. Navigate to the Tools Section 3. Click on Favicon 4. Click on "Upload your logo" 5. Click to confirm upload ...and create Favicons That's it! The generator will show you the various sizes and create all the code in the header of your site https://www.membergate.com/members/manage/favicons.cfm... Read More
To make a department available for anyone to see what contents are contained inside, but only members are able to view the content: Open the Department Managing Departments can be found under Content Departments Edit Department and select the department from the drop down menu Settings Click ... Read More
If the video is in .wmv, .avi, .mov or .mpg it can be uploaded using the cf_mgvideo tag. There are two steps: upload the video on your site and then paste the cf tag on a page. Upload the Video on the Site File Upload The file can be uploaded to the site under Utilities File Upload ... Read More
A billing failure email message is automatically sent to members on a recurring billing plan whose credit cards fail to process. These billing failure messages can be customized. Click on each section to expand for more information: ... Read More
This tutorial is for users of Screencast.com for their web videos and (optionally) Bill Myers' Video Code Encryption Application. Follow the steps in this tutorial to update the Screencast video player so it is mobile responsive.... Read More
Content pages marked as inactive will not have links to them so search engines will not be able to find them. If you have a link to those pages some where on your site however, the spiders can find them. If a page had been made active, was found by a search engine and then made inactive, it may rema... Read More
There is the ability for the site to automatically retry those members who have had billing failures. Your declined members will automatically be retried again 7 and then 21 days later to see if the card will go through. The result is that you will seem to have more declines when in fact it is seein... Read More
A member can upgrade to a premium membership by going to the subscription page, choosing the new membership level they would like and selecting 'Yes' in the 'Is this a renewal box?' This allows them to be upgraded to the new plan and they will be credited for the unused time on their old plan.... Read More
If you change a member to a new plan using 'Edit Member Details' under 'Members', the member will be set up with all the parameters of the new plan. If the new plan is a recurring billing plan, the member will be charged the member plan fee on the member's next renewal date. If the new plan is a non... Read More
The Department Timed Released function allows content that has been assigned to a specific department to be released to a member after that member has been active on your site for X amount of days. Articles/Content pages are sorted by "Active Date" within the department they are assigned. ... Read More
The Membergate rebilling system intelligently retries failed credit cards several times. It attempts to correct expiration date issues automatically in order to recover failed past billings. The result is more members are kept active and paying on your site.... Read More
You should not change the settings in a member plan that has active members on it. If you do, the members already on that plan do NOT get those new changes applied to them. A member's recurring information settings are written to their account at the moment of signing up so because of that, changes ... Read More
A password can be manually updated by an administrator through the 'Edit Member Details' function in the control panel. Edit Member Details The Member Details page can be found under Members Edit Member Details Decide which criteria to use to select a member and click the Edit Selected Member ... Read More
The Department Timed Released / drip feed function allows content that has been assigned to a specific department to be released to a member after that member has been active on your site for X amount of days.... Read More
Quickly and easily stream mp4 or mp3 files stored in the cloud with MemberGate's updated players. Learn how to use third party hosts to stream your video and audio onto your MemberGate pages using the built in Video and Audio Players.... Read More
MemberGate is installed with content pages that are helpful to you, but should be hidden from your site when you are done with them To remove the preloaded information, set the page status to inactive and move it to your Work Pages Department. The content page can be hidden by first selecting under ... Read More
Copy and paste the youtube video embed code onto your pages.Follow these easy instructions.... Read More
If you have recently changed the price of one of your membership plans and have noticed that the new price is not effecting your existing members, this is because you can not change the member plan price on your existing members. You should not change the settings in a member plan that has active me... Read More
The Member Value Report is a new member report which provides you with both the amount the average customer spends and the total amount that your customers have spent.... Read More