Articles tagged with knowledgebase

FIRSTBACK NEXTLAST

Is there a way to get a listing of member's shipping addresses?

On the right side of the Control Panel (click on the on the top right to open), under 'File Import/Export' choose 'Export Mailing List' or 'Mailing Labels by Date.' Exporting a mailing can be found under File Import/Export Export Mailing List Creating Mailing Labels can be found under File Impor... Read More

How do I make changes within the Review and Ratings comment feature?

Editing The Reviews and Ratings comment feature allows for members to comment and rate different articles. The labels that are attached to the comment feature can be edited through the control panel. The text found in the Reviews & Ratings section can be edited under Social Networking Review... Read More

Setup Different Welcome Pages for New Members and Renewals
Setup Different Welcome Pages for New Members and Renewals

Automatically send new members to a different welcome page than renewing members. Upon submitting a subscription form, the new member can land on a separate welcome page than a member who is renewing.... Read More

How do members update their credit card information? When I go to the member profile page there is no credit card data
How do members update their credit card information? When I go to the member profile page there is no credit card data

If a members is on a plan with no recurring billing (ie: admin or a non recurring plan) then there is no credit card data on the member profile page.... Read More

Add the Review and Ratings Feature to a Content Page

The Review and Rating tools allows members of your site to comment and rate articles. As the site owner you can moderate all the comments which are posted - an automatic email notification is sent out to your site's webmaster address when a new comment/rating is posted. To add the Review and Ratings... Read More

Member Transaction History and Receipts
Member Transaction History and Receipts

Members can now review their subscription as well as shopping cart transactions for themselves.... Read More

Image File Types that can be Uploaded to the Image Gallery
Image File Types that can be Uploaded to the Image Gallery

The image file types that can be uploaded to the image gallery are gif, jpg and png files.... Read More

How does the Credit Card About To Expire Message work?
How does the Credit Card About To Expire Message work?

Remind recurring members that their credit card on file is due to expire soon. The message can be personalized.... Read More

What does the end date in BannerGate do?
What does the end date in BannerGate do?

When the end date is reached, the ad will no longer be shown on the page where it was placed. If the Banner ad end date is reached before the Maximum Impressions the ad will deactivate.... Read More

How can I import member data into a .csv file while keeping the correct pipe symbols () around the terms?

The quickest way to save the file as a CSV file with pipe | symbols: Change the default on your PC to a pipe rather than a comma. (You can change it back when done.) Do this by clicking Start - Settings - Control Panel - Regional Settings.Click the "Number" tab and in the "List Separa... Read More

How can I create a Page Redirection with the URL of my choice?

To set up a page redirection page to read www.yoursite.com/comehere instead of www.mysite.com/public/231.cfm do the following: Click on each section to expand for more information:     Add Affiliate Link and/or Referrer Code Links You can also add an affiliate link or referrer code at th... Read More

List All of the Articles or Content Pages of the Site
List All of the Articles or Content Pages of the Site

There's an easy way to list all the articles or content pages on your site by using a MemberGate tag. The content pages must be set to show on the public & members portal.... Read More

How can I import new members into my MemberGate site?
How can I import new members into my MemberGate site?

Our programmers can import your member data file into your MemberGate site.... Read More

How do I test my payment gateway?

Sometimes you would like to make a few 'test' transactions through your site to make sure everything is working as expected. Put your payment gateway account in test mode with your payment gateway provider In the MemberGate control panel choose 'Payment Gateway' under 'Master Settings'. In... Read More

How is each BannerGate page impression defined in MemberGate?

Each page view (not click through) is counted as 1 page impression. This is not for each unique visitor. Instead it is each time the page is seen by anyone.... Read More

How do I get BannerGate ads to automatically appear on specified pages?

When you set a department (or content page) to 'Show Banner Ads' the software is looking for the code for that particular BannerGate ad or BannerGate ad category to show. To get your BannerGate ads to show, you must add your BannerGate cf tags to the fields in within your site's Control Panel Under... Read More

Cancellation Report Sorting
Cancellation Report Sorting

Report including all members who have cancelled. This report can be sorted by date.... Read More

Add a Member for No Charge to a Paying Plan
Add a Member for No Charge to a Paying Plan

Follow these instructions to allow a member be a subscriber to a paying plan at no charge.... Read More

How do I make the BannerGate ads rotate?

If you wanted three ads to appear in the same place and rotate using the weighing do the following. Assign all three to the same banner category. Paste that category's cf tag where you want them to appear. They will rotate between those banners in that category. You can set the "weight" ... Read More

Why aren't all my departments listed when I add content or for clumps?

If a department has an 'Alternate Link' it will not show up in the 'Clone To' or 'Add To' department drop downs on 'Add Content' or 'Edit Content' pages.  Because a department that is called through an alternate link is not within the MemberGate department building structure, it does not allow ... Read More

FIRSTBACK NEXTLAST