Asking members how likely they are to recommend you
Asking members how likely they are to recommend you gives a simple loyalty signal. Learn to ask the question well, read the scores and act on every reply.
October 2024
Third-party integrations and the risks they bring
Third-party integrations can quietly expose member data. How to inventory connected tools, limit what they can see, vet vendors and remove what you no longer use.
Showing up in communities you do not own, without spamming
Showing up in communities you do not own, without spamming, builds trust and brings members. How to help first and when to mention your membership.