An internal wiki: keeping your team's knowledge in one place
An internal wiki keeps your team´s knowledge in one place. What to include, how to structure it, a simple page template and the habits that keep it current.
Running Your Business
Support, finances, admin and the day-to-day of a membership business.
What your support inbox tells you about churn
Your support inbox is an early warning system for churn. Learn which member questions signal a coming cancellation and how to tag, track and respond to them.
Budgeting for growth: deciding what to reinvest
Budgeting for growth: how to decide how much membership profit to reinvest, where reinvestment pays off and how to test spending before scaling it.
Holding annual meetings online
Holding annual meetings online: check what your rules allow, choose a voting method, send clear notice, assign roles and rehearse so the meeting runs smoothly.
Verifying identity when members contact support
Verifying identity when members contact support: match checks to the risk of each request, use safe methods and help members who lost access to their email.
Managing volunteers in clubs and associations
Managing volunteers in clubs and associations: clear role descriptions, bounded commitments, good onboarding and recognition that keeps helpers coming back.
Setting targets from your own numbers
Setting targets from your own numbers gives you goals that are ambitious but believable. Learn to use your baseline, funnel math and ranges to set them.
Working with a board or committee
Working with a board or committee on an online membership: separate governing from managing, agree a delegation list and give the board what it needs.
Setting boundaries so your membership does not take over your life
Setting boundaries so your membership does not take over your life: your availability, response times, and what you will and will not do for members.
Income alongside your membership: diversifying wisely
Income alongside your membership: how to choose extra revenue streams that strengthen your membership instead of distracting you from it.