Chargebacks: preventing and handling payment disputes
Chargebacks cost you the payment, a fee and your time. Learn how clear billing descriptors, reminders and good evidence prevent and resolve payment disputes.
December 2024
Translating and adapting courses for other languages
Translating and adapting courses for other languages means more than swapping words. Learn how to test demand, prepare your material and localize examples well.
Author pages and bylines that build trust
Author pages and bylines build trust with readers and search engines. Learn what to put in a byline, how to write an author page and how to credit guests.
Keeping members through a change of direction
Keeping members through a change of direction takes early, honest communication. How to announce a pivot, look after those it affects and bring others along.
Using stories to make lessons stick
Using stories to make lessons stick helps members remember and apply what you teach. Learn which stories to tell, how to shape them and where to place them.
Keeping your waitlist warm between enrollment periods
Keeping your waitlist warm between enrollment periods means staying useful, not silent. A simple email rhythm that keeps people ready to join when doors open.
Updating your terms and policies without alarming members
Updating your terms and policies without alarming members: when a change needs notice, how to summarize it plainly and a sample announcement email.
Memberships for artists and illustrators
Memberships for artists and illustrators: critique circles, live drawing sessions, professional practice resources and protecting members´ work online.
Outsourcing customer support
Outsourcing customer support can free your time without hurting renewals. Decide what to hand over, prepare replies and escalation rules, and check quality.
Continuing education memberships for health professionals
Continuing education memberships for health professionals: build a CE library clinicians trust, handle records well and keep members between deadlines.