A simple design style guide for your site
A simple design style guide for your site: how to record colors, text styles, buttons and page patterns on one page so every new page looks consistent.
July 2025
What to do when your launch is quieter than you hoped
What to do when your launch is quieter than you hoped: how to diagnose a slow membership launch, fix the real problem and win back your momentum.
Verifying identity when members contact support
Verifying identity when members contact support: match checks to the risk of each request, use safe methods and help members who lost access to their email.