Dealing with spam and self-promotion
Dealing with spam and self-promotion in your community takes clear rules, a proper home for promotion and friendly, consistent enforcement. Here is how.
Security & Privacy
Protecting members, their data and your content.
Chargebacks: preventing and handling payment disputes
Chargebacks cost you the payment, a fee and your time. Learn how clear billing descriptors, reminders and good evidence prevent and resolve payment disputes.
Updating your terms and policies without alarming members
Updating your terms and policies without alarming members: when a change needs notice, how to summarize it plainly and a sample announcement email.
Security for remote teams and shared devices
Security for remote teams and shared devices: a simple device policy covering screen locks, encryption, family computers, public networks and lost laptops.
Third-party integrations and the risks they bring
Third-party integrations can quietly expose member data. How to inventory connected tools, limit what they can see, vet vendors and remove what you no longer use.
If you were unavailable tomorrow: a continuity plan
If you were unavailable tomorrow, would your membership keep running? Build a simple continuity plan covering access, a trusted deputy and member messages.
Preference centers: let members choose what they get
Preference centers let members choose the topics and frequency of your emails. Learn which choices to offer, how to wire them up and how to keep them private.
What to look for in secure hosting
What to look for in secure hosting for a membership site: the security questions to ask a host, the answers to expect and the red flags to walk away from.
Stopping password-guessing attacks on your login page
Stopping password-guessing attacks on your login page: how brute-force attempts work and how rate limits, lockouts and alerts stop them without locking out members.
Activity logs: knowing who changed what
Activity logs and audit trails for membership sites: what a good log records, where logs live, what to look for in a review and how to keep a change log.