The business basics to sort out before you launch
The business basics to sort out before you launch a membership: structure, a separate bank account, insurance, written agreements and records.
Running Your Business
Support, finances, admin and the day-to-day of a membership business.
Briefing freelancers so you get what you need
Briefing freelancers so you get what you need: what to put in a brief for designers, editors and video editors, with a sample brief you can adapt.
Hiring a virtual assistant for your membership
Hiring a virtual assistant for your membership can free hours every week. Learn how to define the role, find the right person and onboard them well.
A weekly admin routine for membership owners
A weekly admin routine for membership owners: one hour to check money, members, support, systems and next week´s plan, with a checklist you can adapt.
Write down how your membership runs: simple procedures
Write down how your membership runs with simple procedures, so routine tasks get done the same way when you are busy, away or handing work to a helper.
How quickly should you answer support requests?
How quickly should you answer support requests? Set response times by urgency, choose a promise you can keep every time and publish it where members look.
Writing support replies that solve problems the first time
Writing support replies that solve problems the first time saves you hours and keeps members happy. Read closely, answer fully and close the loop.
Setting up customer support for your membership site
Setting up customer support for your membership site: pick one front door, choose a simple help desk, write saved replies and decide who answers what.