Fraudulent sign-ups and card testing
Fraudulent sign-ups and card testing on membership checkouts: how to recognize an attack, respond while it is happening and make your checkout a poor target.
Pricing & Payments
Prices, plans, tiers, trials and getting paid reliably.
Concession rates for students, seniors and others
Concession rates for students, seniors and others make your membership accessible without eroding your price. Learn how to set categories, rates and rules.
Income alongside your membership: diversifying wisely
Income alongside your membership: how to choose extra revenue streams that strengthen your membership instead of distracting you from it.
Member pricing on events and products
Member pricing on events and products can make a membership pay for itself. Learn how to set member discounts, prevent misuse and show members what they save.
Protecting your payout and payment settings
Protecting your payout and payment settings from fraud: how criminals redirect payouts, and the alerts, checks and reconciliation habits that stop them.
Charm pricing or round numbers?
Charm pricing or round numbers? Learn what price endings like 9 and 0 signal to potential members and how to choose the right endings for your membership.
Sales tax and VAT on digital memberships
Sales tax and VAT on digital memberships can apply based on where members live. A plain overview of the key ideas and the questions to ask a professional.
Chargebacks: preventing and handling payment disputes
Chargebacks cost you the payment, a fee and your time. Learn how clear billing descriptors, reminders and good evidence prevent and resolve payment disputes.
Promoting paid extras by email without annoying members
Promoting paid extras by email without annoying members comes down to sending fewer, better-targeted offers and letting people say not for me with one click.
Converting free members into paying members
Converting free members into paying members depends on a clear upgrade path. Learn to design the free level, spot upgrade moments and make offers that work.