Outsourcing customer support
Outsourcing customer support can free your time without hurting renewals. Decide what to hand over, prepare replies and escalation rules, and check quality.
Running Your Business
Support, finances, admin and the day-to-day of a membership business.
Security for remote teams and shared devices
Security for remote teams and shared devices: a simple device policy covering screen locks, encryption, family computers, public networks and lost laptops.
What to stop doing: freeing up your time
What to stop doing: a time audit for membership owners that shows which tasks to drop, shrink, automate or hand off, freeing hours for work that matters.
Managing a small remote team
Managing a small remote team for your membership: one owner per outcome, simple communication rules, a weekly check-in and decision rights that let people act.
If you were unavailable tomorrow: a continuity plan
If you were unavailable tomorrow, would your membership keep running? Build a simple continuity plan covering access, a trusted deputy and member messages.
Hiring a community manager
Hiring a community manager frees you from daily hosting and moderation. Learn when to hire, how to define the role, what skills matter and how to onboard.
Budgeting for a membership site: the real costs
Budgeting for a membership site means counting the real costs: the platform, content, marketing, your own time and the expenses owners often forget.
Building a simple set of business tools without overspending
Building a simple set of business tools without overspending: start from the jobs, use what you already pay for and keep a tool register to cut clutter.
Support requests as a business metric
Support requests are a business metric, not just a chore. Learn to count, categorize and cost them, and use the patterns to fix problems at the source.
What to look for in secure hosting
What to look for in secure hosting for a membership site: the security questions to ask a host, the answers to expect and the red flags to walk away from.